Creating a Trip in ManageNEMT

Overview

As a Dispatcher, you are responsible for scheduling trips for riders. This guide walks you through the step-by-step process of creating a new trip in ManageNEMT.

Step 1: Select the Rider

1. In the Rider field, search for the rider by name.
2. If the rider is new, the system will display a "Create A Rider" option. Click this to add a new rider.

Step 2: Choose a Broker

1. The Broker field will default to the Default Broker.
2. If the trip needs to be billed to a different broker, select the appropriate one from the list.

Step 3: Set Rider Mobility

1. Choose the rider’s Mobility Type:
   • Ambulatory
   • Wheelchair
   • Lift
   • Stretcher
2. If the rider does not have a wheelchair but requires one, click the "Provide Wheelchair"button.
   • This notifies dispatchers and alerts the driver in-app that a wheelchair is needed.

Step 4: Select Service Type

1. Choose the Service Type:
   • Curb to Curb
   • Door to Door
   • Door Through Door

Step 5: Enter Requestor Information (If Applicable)

1. If the trip is being requested by someone other than the rider, expand the "Requested By" field.
2. Enter the requestor’s name and contact details.

Step 6: Enter Trip Details

1. From Field – Enter the rider’s Pickup Location.
2. To Field – Enter the rider’s Destination.
3. Pickup Time – Set the Date and Time for pickup.
4. Appointment Time – If applicable, enter the scheduled appointment time.

Step 7: Add Notes (Optional)

1. Dispatcher Notes – Notes visible only to dispatchers for internal communication.
2. Driver Notes – Notes visible to both dispatchers and drivers. Use this to communicate important trip details to the driver.

Step 8: Add Guests (If Any)

1. If the rider has Guests, click the "+" button to add them.
2. Select the Mobility Type for each guest (e.g., Ambulatory, Wheelchair).

Step 9: Set Round Trip (If Needed)

1. If the trip is a Round Trip, check the "Round Trip"button.
   • This automatically reverses the pickup and drop-off addresses.
2. Enter the Return Pickup Time or select "Will Call" if the return time is uncertain.

Step 10: Review & Save the Trip

1. Double-check all entered information.
2. Click Save Changes to finalize the trip.